Content review process
How information gets onto the site, how it is corrected and how it is removed. Last updated: 11 November 2026.
This page is an English translation for convenience. The Vietnamese version is the official one: if the two differ, the Vietnamese version prevails.
How a business gets into the directory
- We find businesses on maps and on their own websites and Facebook pages, then check that each one is still operating at a real address, serves dogs and cats or small pets, has a phone number, and has no serious complaints from customers. How we choose businesses (in Vietnamese)
- A business’s page tells you what you need to know in our own words, with no scores or rankings and no exaggerated praise. Prices are shown only when the business publishes them itself.
- Information the business sends in itself (description, price list) is shown with the line “Do cơ sở gửi” (Provided by the business).
Reporting wrong information
- Every business page has a “Báo thông tin sai” (Report wrong information) button: choose what is wrong (closed, moved, wrong phone number, wrong hours…) and add a note if you like. You don’t need to leave your name or phone number.
- Is a business missing? Use “Thiếu địa điểm?” (Missing a place?) below the list.
- We check every report, usually by calling the business or looking at its own page, and then correct ours. When several people report the same place as closed or with the wrong hours, it is checked first.
Changes from business owners
- Owners claim their page with a verification code, checked through the phone number currently shown on the page; we review every claim.
- Every change an owner sends is reviewed before it goes live. A new phone number, a new address and a “closed” status are checked separately before approval.
- We turn down: information that doesn’t match other sources, promotional wording, links, photos that aren’t real photos of the business, and content that breaks the law or other people’s rights.
- Every change is logged; a wrong change can be rolled back to the previous version. Terms for business owners
When changes go live
Approved changes appear with the next evening update (Monday to Friday). Errors that could put someone at risk, such as an emergency clinic that has closed, may be fixed sooner.
Removing content
- A business closes for good: its page is removed and the link redirects to the list for its area.
- An owner wants the page removed: email us; we verify through the phone number shown on the page before we act. We look at each case individually, because a business’s public name, address and phone number help pet owners find it.
- Photos or content that infringe your rights: email us the link and the reason; if the request is well founded, we take the content down while we check.
- Your personal data: Personal data requests.