Privacy policy

Who is responsible

Chăm Sóc Thú Cưng (chamsocthucung.vn) decides how data on the site is collected and used. Contact for anything about personal data: lienhe@chamsocthucung.vn.

We process personal data under Vietnam’s Law on Personal Data Protection (Law No. 91/2025/QH15, in force from 1 January 2026) and its implementing regulations, and before that under Decree 13/2023/NĐ-CP.

When you browse the site

Stored on your device

• The city you chose, your 5 most recent searches, the places you saved with ♥, and data from the tools in Góc vui.
• This stays in your browser only; clearing the site’s data deletes it. When you tap “Gửi danh sách” (Send list), the list travels inside the link itself; we don’t store it.

Location

• Only when you tap “Gần tôi” (Near me) or the locate button, and your phone asks you first. Your location is used to work out distances inside your browser; it is not sent to us or anyone else.
• The homepage asks our server for your approximate area (from your IP address, at city level) to pick the nearest city. This is not stored.

Statistics

• When you tap call, Zalo, directions, map or website for a business, we add 1 to that business’s count for the day. We store only the date, the page and the type of button; nothing about you.
• Google Analytics (through Google Tag Manager) and Microsoft Clarity show us which pages are used and where the site is hard to use. They use cookies and receive your IP address, your device type and the pages you view. Clarity does not record what you type. Cookie policy
• Cloudflare Web Analytics counts page views and loading speed without cookies.

When you send “Báo thông tin sai” (Report wrong information) or “Thiếu địa điểm?” (Missing a place?)

• We store the page, what was wrong and any note you write. No name or phone number is needed. We don’t store your IP address (it is held briefly in memory only, to stop spam).

If you are a business owner

• Account: your email address and when you gave consent. The 6-digit sign-in code works for 10 minutes only, and we store it only in encrypted form. The sign-in cookie lasts up to 30 days.
• Verification: the name, role and phone or Zalo number you give, the verification code, and how we verified you (a call, or a Zalo message from the number shown on the page). We never ask for ID documents or a business licence.
• Content you send: changes to details, photos, the description and the price list. We review each item before it is published. Location data is removed from photos before publishing. A history of changes is kept so we can restore things after a mistake or vandalism.
• Email: used only to send sign-in codes and to contact you about your business; no marketing emails.
• Deletion: delete your account yourself under “My business → Account”, or send a request. Information already published on the business page is public business information and stays.

Terms for business owners

If you sign up for the partner programme

• We store the business name, the contact person’s name, their role, phone number, email (if you give one), city, business type, what you would like, any notes, and when you gave consent.
• This is used only to contact you about the partner programme. We don’t store your IP address.

Why we process data

• With your consent: owner accounts, verification and the partner waitlist. Each form has its own consent box, never ticked in advance; we record when you agreed and what you agreed to. You can withdraw consent at any time; withdrawing does not affect anything processed before that.
• To keep the site running safely: stopping spam and abuse, keeping a history of changes, and the server’s technical logs.
• To improve the site: statistics on page views and how the site is used.

How long we keep data

• Sign-in codes: 10 minutes. Sign-in sessions: up to 30 days.
• Owner accounts and verification details: until you delete your account or ask us to delete them.
• The partner waitlist: until you ask us to delete your details, or until the programme no longer needs to contact you.
• Wrong-information reports: kept to track corrections to the site; the reports contain no personal information.
• Analytics data: for the retention periods of Google Analytics (up to 14 months) and Microsoft Clarity (up to 13 months).

Services that process data for us

We use only the services below to run the site, and they may process data only for that purpose. Their servers may be outside Vietnam.

• Cloudflare: website hosting, storage of form and account data, protection against attacks.
• Resend: sends the sign-in code emails.
• Google: Google Analytics and Google Tag Manager.
• Microsoft: Clarity.
• OpenFreeMap: the base maps; as with any website, the map server sees your IP address when the map loads.

We don’t sell, rent or share personal data with anyone for advertising. We provide data to government authorities only when the law requires it.

Your rights

• To know what data about you is processed and why.
• To see your data and get a copy, and to correct data that is wrong.
• To have your data deleted, to restrict or object to processing, and to withdraw your consent.
• To complain to us, or to the competent government authority.

To make a request: Personal data requests or lienhe@chamsocthucung.vn. We reply within 72 hours.

How we protect data

• The site runs over HTTPS only. Sign-in codes, session codes and private links are stored only in one-way encrypted form.
• Only Chăm Sóc Thú Cưng’s own people can access the admin pages, with a separate sign-in; every review, edit and deletion there is logged.
• If a data breach happens, we inform the people affected and the competent authorities as the law requires.

Children

Owner accounts and the partner waitlist are for adults who run a business. We don’t knowingly collect children’s data.

Changes to this policy

When this policy changes, we update this page and the “Last updated” date.

Cookie policy → Terms of use → Personal data requests →